TERMS & CONDITIONS
At The K9 Spa we focus on providing a safe and secure environment for your dog and it is important that you share as much information about your special K9 as possible. This will help aid the grooming process for the safety of your K9 whilst he/she is in our care.
PRIOR TO THE GROOM
Cancelling and rescheduling - Please be mindful that when you forget or cancel an appointment without giving sufficient notice we miss the opportunity to fill that appointment time, and any clients on the waiting list miss the opportunity to receive our services.
As time is reserved specifically for your K9 the following fees and terms apply:
If you are cancelling your appointment outside normal working hours please leave a voicemail providing your name, dogs name, time and date of appointment.
Late Arriving - Please arrive on time for all appointments. While we will do our utmost to accommodate clients that arrive late, clients arriving more than 15 minutes late has a knock on affect for the next client. We do appreciate you may be late through no fault of your own, and we will do our utmost to accommodate you, however we do have a duty to other clients who keep to their appointment times.
Pricing - All prices are guide prices only; we will give you an exact cost at your pre-treatment assessment. Please note that prices for puppies are only applicable to dogs under 6 months of age.
Pricing is based on breed, hair length, coat condition, temperament, age, and grooming history. Please be advised a supplement will apply if your dog is matted, has fleas, or has not been groomed within the recommended grooming schedule for their breed.
Fleas - Please note that dogs with fleas cannot be accepted. If your dog has fleas please treat them prior to visiting the Spa. Should your dog be brought to us with an infestation that is discovered after the groom has started, a flea supplement of £15 will apply. This covers the coat being treated with a specialist flea shampoo; all towels being bagged and washed separately, the Spa being de-flead and thoroughly cleansed and disinfected prior to the next client arriving for their appointment.
Pre Your K9 Appointment - Please ensure that your pet has been to the toilet before bringing them to the Spa. A full bladder or bowel can be uncomfortable for a dog whilst it is being groomed.
Health & Well Being - If your pet is not feeling well (i.e., diarrhoea, vomiting or kennel cough) please do not bring him/her to the Spa for their own comfort. Please also note that The K9 Spa is unable to accept dogs that are pregnant.
DURING THE TREATMENT
Treatment Times - An approximate completion time will be given for your K9’s treatment when you drop them off, we will ring or text you when your K9 is ready.
K9 Behaviour - The K9 Spa will refuse the use of its facilities if there is evidence of behaviour that may be considered dangerous i.e., aggressive dog behaviour that inhibits the groom, this is deemed unacceptable. As a safety aspect for both your K9 and us, we reserve the right to stop the groom and in this case at least a 50% charge of the treatment will be charged regardless of how much of the grooming treatment has been completed.
Mats, Tangles & Knots - If the condition of a dog’s coat is severely matted and incapable of de-matting without causing undue stress and pain to the dog, the dog may be clipped off for reasons of health and well being. Under the guidance of the Animal Welfare Act 2006, owners and keepers are responsible for ensuring the welfare needs of their animals are met - the Act states that, as The K9 Spa is the ‘keeper’ whilst they are in our care, its our duty of care under the Act to ensure that your K9 is protected from pain, injury and suffering. Owners will be advised and be required to provide their consent prior to a coat clip off. We will discuss and provide a suggested maintenance programme that is bespoke to you and your K9 to help minimise mats, tangles and knots.
Data Protection - The K9 Spa keeps detailed records of all dogs, treatments and owner’s personal details that will be retained by The K9 Spa. All data is keep confidential and secure in accordance with the Data Protection Act and will not be shared with any third parties.
Insurance - The K9 Spa is fully insured for Custody or Control including Non Negligence, Veterinary Treatment following accidental Injury or Illness. Accidental Injury or death to an Animal whilst in care at The K9 Spa.
Satisfaction - If for any reason you are not completely satisfied with the treatment received, please advise upon collection of your K9 so that we can do our utmost to rectify.
Payment - We currently accept cash payments only at present. Should the demand increase beyond its present level we will look to accept all major credit and debit cards in the future. Prices are subject to change without prior notice.